Refund Policy

Refunds for deposits or completed treatments are strictly not accepted under any circumstance. 

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Cancellations are not accepted, in this instance a new booking should be made and the deposit will not be refunded or re-used for a new booking.

Re-scheduling can incur with minimum 48 hours of notice.

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Please make sure you are able to come to your appointment on time, prior to booking and making the deposit payment.​​

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There is a 10 minute grace period - if you are later than this there will be a £10 extra charge or possible cancellation of your appointment due to other bookings and room availability.

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If the customer is more than 15 minutes late, the booking will unfortunately have to be cancelled, due to collision with other clients booking times.

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The practitioner will not be held responsible for any possible allergies to the products used and it is the customer's responsibility to ensure they are in a capable state of well-being to have the treatments done.

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If the customer books via external agent websites , the vouchers will need to be redeemed at booking time to confirm the appointment or be redeemed before the service is carried out.